We are committed to ensuring that you receive only the highest quality Snus products from Snus Fly.

Some customer liability notices

The important note to remember when you purchase snus products from our website, you are solely responsible to ensure that the items are legal in your country, we provide shipping service but it is your primary responsibility to follow your local rules and regulations for imported goods and we do not accept any additional fees, fines and penalties

Important notice regarding wholesale purchases with GLS:

Second thing to remember in the rare case that a package is thrown away after being delivered by GLS, our company will not be held responsible for issuing a refund. Since we do not receive any refund from GLS in such cases, we do not provide any compensation for the loss of the snus product and also there is very less risk of loss of snus products with Snus fly services.

Right of complaint/warranty
According to the European Sales of Goods Act, only a 2-year right of complaint is provided. Our right of complaint applies to defects in materials and workmanship. You can claim for the item repaired, exchanged, refund or a reduction in the price, depending on the specific situation, another thing to remember is that complaints are not processed on errors or damages caused by improper handling of the product/service and You must complain within a "reasonable time" (2 months) after discovering the defect/error.

Right of return
You have the right to take action to return the Snus product on our Snus Fly online site
1. the full 14-day right of return on Snus items purchased on our website
2. The duration is calculated from the day your order is received.

You are only responsible for paying the return shipping costs.
You have 14 days from the date of purchase to notify us of any cancellation, and you have 14 days from the date of cancellation to return the shipment. The notice must be sent tosmadistrib@protonmail.com by email.